PET TOY REFUND POLICY

To be eligible for a return, your pet toy must meet these conditions:

• Within 30 days of purchase
• In resalable condition with minimal signs of use
• Original packaging included (if applicable)
• Proof of purchase available

The following items cannot be returned:

• Chew toys with significant bite marks or damage
• Plush toys that have been torn or damaged
• Used dental toys or grooming accessories
• Toys marked as final sale
• Edible pet toys or treats

We prioritize your pet's safety and satisfaction:

• If a toy proves unsuitable for your pet's size or play style, return it within 14 days for a full refund
• Defective toys can be returned within 30 days with photo evidence of the defect
• Safety concerns will be addressed immediately with a full refund
• We accept returns if your pet shows no interest in the toy (within 14 days)

Our refund process is simple:

1. Clean the toy as best as possible before return
2. Take photos if there are quality or safety concerns
3. Contact us for a Return Authorization Number
4. Package the toy securely with your order information

Once received:

• Refunds are processed within 3-5 business days
• Original payment method will be refunded
• Store credit option available for faster processing

For damaged or defective pet toys:

• Report any defects within 48 hours of receiving the toy
• Provide clear photos showing the defect or damage
• Document any safety concerns immediately
• We cover return shipping for defective items
• Immediate replacement or refund options available

Safety First:

• Stop using the toy immediately if you notice any defects
• Report any safety concerns to help us maintain product quality
• Keep all packaging and product information for reference